Terms and Conditions

About these rules

By opening an account with RollXO you agree to our rules. English is our main language, and if a translation reads differently, the English wording decides. We can update the rules when needed and try to tell you by e-mail about important changes, so it is worth checking this page from time to time.

Who can play

You must be at least 18 and old enough to gamble online where you live. Online gambling has to be allowed in your country, and checking that is up to you. Players from the countries on our restricted list cannot deposit or play for real money.

Your account

Each player may hold one personal account, and only one account is allowed per home address, household, IP address or computer. Extra accounts can be closed. We may ask for proof of age and identity at any time, and to play with Bitcoin you first confirm your age with a valid ID document. As part of our checks we may also call the phone number on your account.

Bonuses

Each offer has its own rules for the minimum deposit, wagering and time limits, and those rules come before the general bonus rules when they differ. One bonus can be active at a time. Abuse of promotions, such as several accounts, false details, forged documents or chargebacks, leads to the bonus and its winnings being cancelled. No-deposit bonuses are not available to players from Australia.

Deposits and withdrawals

Payments must come from a card, bank account or wallet in your own name. Each deposit is wagered once before it can be withdrawn. Before your first withdrawal your account needs to be fully verified. Requests are handled within 0 to 24 hours depending on the method, and an identity check can hold a payout for up to 72 hours. If we cannot reach you by e-mail or phone within two weeks of a withdrawal request, the account is locked until the checks are done.

Taxes and losses

Any tax on your winnings under the law of your country is yours to pay. Every bet carries a real risk of losing money.

Inactive accounts

An account without any login for 12 months in a row is treated as inactive, and a monthly administration fee may then be taken from the remaining balance until it reaches zero or you log in again.

Claims

Any claim about our rules or services has to be raised within one year of when it arose. Our support team is the first place to turn: write to [email protected] or use live chat.